How quickly can I expect a response to my inquiry?

We strive to respond to all inquiries within 24 hours during business days. For urgent matters, please call our customer support line for immediate assistance.

I'm having trouble with the app. What should I do?

For technical issues, please email our support team at support@payparknow.com with details about the problem you're experiencing, including your device model and operating system version. Screenshots of the issue are also helpful.

How do I report an incorrect charge on my account?

If you believe you've been charged incorrectly, please contact us immediately with your account details, the date and time of the transaction, and any other relevant information. We'll investigate the issue and resolve it as quickly as possible.

Can I suggest a new parking location for your app?

Absolutely! We're always looking to expand our coverage. Please send us the details of the parking location you'd like to suggest, including the address and any other relevant information. Our team will review your suggestion and get back to you.